Terms and Conditions

Last updated: September 29, 2026

These Terms and Conditions apply to all content, products, programs, and services provided by GO! Health and Fitness Lifestyle Coaching, operating as GO FIT LIFE and GO FIT LIFE Coaching, through gofitlife.ca, TrainingPeaks, email, third-party platforms, online coaching, digital products, and in-person services.

By accessing this website, purchasing a product, registering for a program, or using any service, you confirm that you have read, understood, and agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use this website, purchase products, register for programs, or participate in services.

Scope of Services

GO FIT LIFE provides fitness, endurance training, strength training, weight loss coaching, wellness education, sports nutrition guidance, digital products, online coaching, and occasional in-person clinics, workshops, assessments, classes, and events.

These Terms apply to, but are not limited to:

• Online personal coaching
• Training plans and programs delivered through TrainingPeaks or other platforms
• Group programs, including clinics, workshops, classes, challenges, group coaching programs, courses, and events
• Digital products, ebooks, guides, downloads, videos, and educational resources
• Website, email, video, and social media content
• Online and in-person services delivered in Canada or internationally

The use of a third-party platform does not limit the application of these Terms.

Eligibility and Age Requirements

Services are intended primarily for individuals aged 18 years and older.

Individuals aged 13 to 17 may participate only with the consent of a parent or legal guardian.

Children under the age of 13 are not accepted for coaching services.

Nature of Services

All content, products, programs, and services are provided for educational and informational purposes.

GO FIT LIFE provides fitness coaching, endurance training, strength training, wellness education, weight loss coaching, and sports nutrition guidance.

GO FIT LIFE does not provide medical treatment, medical nutrition therapy, diagnosis, rehabilitation, psychotherapy, or mental health treatment.

No Medical Advice

You are responsible for consulting an appropriate qualified healthcare professional when necessary before beginning an exercise program, making significant dietary changes, participating in strenuous physical activity, or continuing training with a medical condition or injury.

You are responsible for determining whether participation is appropriate for your health, fitness level, medical history, injury status, and individual circumstances.

Information provided through GO FIT LIFE is not a substitute for individualized medical advice, diagnosis, or treatment.

Reliance on information provided through GO FIT LIFE is at your own risk.

Assumption of Risk

Participation in fitness training, endurance sports, strength training, cycling, running, triathlon, mountain biking, snow sports, physical activity, wellness practices, and online or in-person instruction involves inherent risks.

These risks may include, but are not limited to:

• Injury
• Illness
• Pain or discomfort
• Aggravation of an existing condition or injury
• Falls or accidents
• Equipment-related injury
• Permanent disability
• Death

By using or participating in any content, product, program, or service, whether online or in person, you voluntarily accept the known and unknown risks associated with participation.

No Guarantees

Individual results vary.

GO FIT LIFE does not guarantee specific outcomes, including:

• Performance improvements
• Weight loss
• Body composition changes
• Health changes
• Injury prevention
• Fitness improvements
• Race or competition results

Results depend on many factors, including consistency, effort, communication, training history, lifestyle, recovery, nutrition, health status, adherence, and individual response to training.

Personal Coaching Payments, Cancellations and Refunds

Personal coaching services are prepaid.

Clients may choose to pay the full coaching package fee upfront or through an approved payment plan.

For 12-month coaching packages, enrollment constitutes a commitment to the full 12-month service term.

Payment plans are offered as a method of paying the total coaching package fee over time. They do not create a month-to-month coaching arrangement.

Payment plans may include an administrative fee to account for additional administration, processing, and financial risk. Any applicable fee will be disclosed before purchase.

By enrolling in a 12-month coaching package, the client agrees to pay the full package fee regardless of whether payment is made in full or through installments.

Once coaching services have started, coaching fees and package fees are non-refundable except where required by law or where otherwise approved in writing by GO FIT LIFE.

If a client chooses to discontinue coaching before the end of the agreed coaching term:

• Amounts already paid are non-refundable
• Any outstanding balance under the coaching agreement remains due and payable
• Any exception must be agreed to in writing by GO FIT LIFE

GO FIT LIFE may pause, suspend, or adjust coaching services on a case-by-case basis due to major illness, injury, emergency, or other significant circumstances.

Supporting documentation may be requested where appropriate.

Group Program Payments, Cancellations and Refunds

Group programs include clinics, workshops, classes, courses, challenges, group coaching programs, online programs, in-person programs, and events.

Payment must be made in full at registration unless a payment plan is specifically offered.

Refunds are available only when cancellation is requested in writing at least 7 days before the program start date.

No refunds are provided within 7 days of the program start date or after the program has started, except where required by law or where otherwise approved by GO FIT LIFE due to significant circumstances such as major illness or injury.

Medical or other appropriate documentation may be requested.

Missed group sessions are not refundable, credited, transferred, or made up privately.

Registrations are not transferable to another person or another program unless written permission is provided by GO FIT LIFE.

Transfer requests may be declined, particularly where a program follows a progressive structure and sessions build on previous sessions.

If GO FIT LIFE cancels a group program, participants will receive an appropriate refund or credit.

Digital Products, Training Plans and Downloads

Digital products include training plans, ebooks, guides, downloads, videos, programs, templates, and other educational resources.

Digital products are non-refundable once they have been purchased, accessed, downloaded, or delivered, except where required by law or where otherwise approved by GO FIT LIFE.

GO FIT LIFE reserves the right to correct:

• Pricing errors
• Technical errors
• Duplicate charges
• Incorrect product listings
• Processing errors

Where an error occurs, an affected order may be corrected, adjusted, or cancelled and any applicable refund will be issued.

Missed Appointments and Session Cancellations

For individual coaching appointments, consultations, assessments, or online sessions, at least 24 hours’ notice is required to cancel or reschedule unless otherwise agreed.

Missed appointments and late cancellations may be forfeited and are not guaranteed to be rescheduled.

This section does not apply to missed group-program sessions, which are addressed under the group-program cancellation policy.

Client Responsibilities

Clients and participants are responsible for:

• Providing accurate health, injury, training, and contact information
• Communicating relevant changes in health, injury, availability, or training status
• Following instructions within their individual ability
• Stopping activity if they experience pain, dizziness, illness, unusual symptoms, or other concerning symptoms
• Seeking appropriate medical advice when necessary
• Using equipment, facilities, apps, and platforms safely and appropriately
• Communicating concerns about training or services in a timely manner

GO FIT LIFE is not responsible for problems arising from inaccurate or incomplete information, failure to communicate relevant information, failure to follow reasonable instructions, or participation contrary to medical advice.

Intellectual Property

All original content provided by GO FIT LIFE, including programs, training plans, videos, written content, images, guides, ebooks, downloads, worksheets, coaching resources, and educational materials, is protected intellectual property unless otherwise stated.

Content may not be:

• Copied
• Reproduced
• Shared
• Distributed
• Resold
• Republished
• Uploaded elsewhere
• Modified for redistribution
• Used for commercial purposes

without prior written permission from GO FIT LIFE.

Purchasing or accessing a product or service grants you a personal, non-transferable right to use the material for your own use only.

Privacy

Personal information is collected, used, stored, and protected in accordance with the GO FIT LIFE Privacy Policy.

The Privacy Policy forms part of these Terms and Conditions.

The current Privacy Policy is available at:

Privacy Policy

Communications

By purchasing a product, using a service, creating an account, registering for a program, or entering into a coaching relationship, you consent to receiving communications reasonably necessary to provide that product or service.

These may include:

• Purchase receipts
• Billing information
• Account notices
• Scheduling information
• Coaching communications
• Program information
• Service updates
• Customer-service communications

GO FIT LIFE does not currently operate a general marketing newsletter.

Transactional, account, coaching, and service-related communications may still be required in order to provide a product or service you have purchased.

Third-Party Services and Platforms

GO FIT LIFE uses third-party platforms and service providers as part of operating the business and delivering services.

These may include:

• TrainingPeaks for coaching and training delivery
• SureCart for customer accounts, orders, and ecommerce functionality
• Stripe and PayPal for payment processing
• Google services, including Google Analytics, Google Forms, reCAPTCHA, and YouTube
• Email delivery systems
• Website hosting and security providers
• Communication and other business platforms where required

Use of third-party services may also be subject to the terms, privacy policies, and operating practices of those providers.

GO FIT LIFE is not responsible for outages, technical failures, data loss, platform errors, service interruptions, security incidents, or policy changes caused by independent third-party providers, except where responsibility cannot legally be excluded.

Refusal, Suspension or Discontinuation of Service

GO FIT LIFE reserves the right to refuse, suspend, or discontinue service where lawful and reasonably necessary.

Reasons may include:

• Non-payment
• Inappropriate or abusive conduct
• Harassment
• Unsafe participation
• Repeated failure to communicate
• Misuse of services
• Misuse or unauthorized distribution of intellectual property
• Violation of these Terms
• Circumstances where continuing service would be inappropriate or unsafe

Any outstanding financial obligations remain subject to the applicable agreement and payment terms.

Limitation of Liability

To the fullest extent permitted by law, GO! Health and Fitness Lifestyle Coaching, GO FIT LIFE, its owner, contractors, affiliates, and representatives are not liable for losses arising from the use of or participation in content, products, programs, or services except where liability cannot legally be excluded or limited.

This may include:

• Injury or illness
• Loss of income
• Loss of opportunity
• Loss of data
• Business interruption
• Incidental or consequential loss
• Loss resulting from third-party services or platforms

Nothing in these Terms removes or limits any consumer or other legal rights that cannot lawfully be waived or excluded.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless GO! Health and Fitness Lifestyle Coaching, GO FIT LIFE, its owner, contractors, affiliates, and representatives from claims, liabilities, damages, losses, costs, or expenses arising from:

• Your misuse of content, products, programs, or services
• Your violation of these Terms
• Your unauthorized use or distribution of GO FIT LIFE intellectual property
• Your unlawful conduct in connection with the services

Force Majeure

GO FIT LIFE is not responsible for delays, interruptions, cancellations, or inability to perform services caused by circumstances beyond reasonable control.

These circumstances may include:

• Illness or injury
• Emergencies
• Natural disasters
• Severe weather
• Facility closures
• Internet or technology outages
• Third-party platform disruptions
• Travel disruptions
• Government restrictions
• Other unforeseen events beyond reasonable control

Where practical, GO FIT LIFE will make reasonable efforts to provide an alternative arrangement where appropriate.

Changes to These Terms

GO FIT LIFE may update these Terms and Conditions from time to time to reflect changes in services, business practices, technology, or legal requirements.

The current version and effective date will be posted on this page.

Changes do not remove rights that have already arisen under applicable law or an existing written agreement.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Nothing in these Terms excludes consumer protection or other legal rights that apply and cannot legally be waived.

Where permitted by law, disputes relating to these Terms or GO FIT LIFE services will be subject to the jurisdiction of the courts of Alberta, Canada.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any applicable:

• Coaching agreements
• Signed contracts
• Waivers
• Intake forms
• Payment agreements
• Program-specific conditions
• Privacy Policy

constitute the agreement governing the applicable content, product, program, or service.

Where a separate written agreement applies to a particular service and contains terms that differ from these general Terms and Conditions, the specific written agreement will govern that service to the extent of the inconsistency.

Contact Information

Tammy Slauenwhite
GO! Health and Fitness Lifestyle Coaching
Operating as GO FIT LIFE and GO FIT LIFE Coaching
PO Box 6282
Fort McMurray, Alberta T9H 5N3
Canada

tammy@gofitlife.ca
902-553-0310