Terms and Conditions

To make sure we both have a positive coaching experience, it’s important we start off on the same page. Please review the following Terms and Conditions specific to personal coaching online.

During initial registration and payment of the setup fee, you were given the opportunity on checkout to read these before clicking the box to agree and accept. If you did not take the time to read them during registration, please do so now so you understand my coaching service better.

If you have already reviewed these before you signed up, mark complete now and move to the next section.

IMPORTANT: whether you already read this or not, PLEASE re-read the Coaching Boundaries section at the bottom of this page.

COACH’S OBLIGATIONS

  • As a Client’s Coach, I will use my skills and knowledge to design a safe program that will consider my Client’s lifestyle, personal goals, fitness levels, and medical history.
  • I will provide the coaching, supervision, advice, and support that a Client will need to achieve their goals.
  • A Client understands that the results of any health and fitness program cannot be guaranteed.
  • A Client’s progress depends on their effort and cooperation in and outside of the sessions.
  • In particular, a Client will acknowledge that individual results may vary and no particular result is guaranteed by their Coach.
  • All Client information will be kept strictly private and confidential. Please read my Privacy Policy.

CLIENT’S OBLIGATIONS

  • It is understood between the Client and the Coach that we both must commit to the Client’s training program 100% in order for the Client to achieve results.
  • A Client is required to complete a waiver and medical questionnaire before undertaking their first session.
  • The Coach may require a letter of ‘medical clearance’ from the Client’s doctor depending on the results of the medical questionnaire (please be aware that some doctors charge for providing this letter).
  • A Client understands and agrees that it is their responsibility to inform the Coach of any conditions or changes to their health, now and ongoing, which might affect their ability to exercise safely and with minimal risk of injury.
  • If the Coach requires further medical information from a practitioner, the Client must provide such details.
  • A Client understands that there are inherent risks in participating in a program of strenuous exercise.
  • If a Client sustains or claims to sustain an injury while participating in training sessions, the Client acknowledges that the Coach is not responsible, except where the injury was caused by the Coach’s gross negligence or intentional act.
  • The Coach cannot be held liable in any way for undeclared or unknown medical conditions.
  • The Client is responsible for keeping all their contact information and preferences up-to-date with the Coach.

CANCELLATIONS | REFUNDS | EXPIRY DATES

  • Personal coaching services are 100% non-refundable.  No exceptions! 
  • Monthly sessions are set up and prepaid one month in advance so the client can see the plan, ask questions, and prepare for the training ahead of time.
  • A client may cancel their coaching services at any time however because plans are prepared one month in advance, no refund is given for the remainder of that month. Clients have the option to finish out their coaching for the remainder of the term.
  • Clients should arrive 5 minutes before the start of their online session to ensure they get the full session. The clock starts and ends at the time the session was booked. If a Client is late the session will not be extended. If the Coach is late additional time will be added to the session or to subsequent sessions.
  • 24 HOURS NOTICE IS REQUIRED TO BOOK OR CANCEL AN ONLINE SESSION!  24 hours’ notice is required to book a session with the Coach. The Coach needs time to organize and prepare for upcoming appointments.
  • If a session has to be cancelled, and more than 24 hours’ notice is given, the Client will need to rebook that session within the next two weeks of the cancelled session. If the session is not rescheduled before their coaching is completed, the Client will lose that session and no credit or refund will be given. It is the Client’s responsibility to ensure they rebook their cancelled sessions.
  • Clients who cancel an appointment within 24 hours of their session WILL LOSE THAT SESSION FROM THEIR PACKAGE. No exceptions! All Clients receive a text and/or email notification of upcoming appointments 48 hours in advance, giving them ample time to cancel or reschedule before the 24-hour limit arrives. When a Client cancels under 24 hours’ notice, the Coach loses the opportunity to book another Client in that same spot = loss of income.
  • Coaching packages can be paused for unforeseen circumstances, such as a medical condition or loss of a job, but NOT pertaining to vacation, holidays, etc. This decision is done case by case and it is best to speak to the Coach about the situation first.
  • If the Coach has to temporarily stop coaching services for a period of time, all Clients will receive a time extension on their package equal to the number of days the Coach is unavailable.

NON-TRANSFERABLE

A Client cannot transfer their unused portion of their coaching packages to another individual.

ONLINE COACHING TIME LIMITS

Each personal coaching package comes with a certain number of coaching minutes and materials per month.  The Coach tracks coaching minutes per Client and remains within the coaching minutes. If a Client needs more of the Coach’s time, the Client will have the ability to upgrade or buy extra coaching minutes as needed.

COACHING BOUNDARIES

I greatly limit the number of personal clients I will take on at any given time. I do this so I can provide each and every one of them with high-quality service and give them the attention they deserve.

However, I am only one person and I have to set boundaries.

I have had clients in the past message about all sorts of things that they could have very well figured out on their own with a tiny bit of effort. Some of them have crossed boundaries as well and started to message me about things that had nothing to do with coaching.

This greatly takes my attention away from other things that are important, including time with my family and for myself. So here are the rules to set some boundaries:

  • Try to keep communication to one email per week (a few more when starting and until you feel you have found your groove) unless you need extra help with a particular situation OR I am requiring more information from you for whatever reason.
  • Only text or call me when you need immediate attention and cannot wait for an email.
  • Do not text me outside my work hours (9 am – 7 pm) unless it’s emergency

Thank you for your understanding.